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Shipping Services

At NICEPLC, we offer a range of flexible logistics solutions tailored to meet your project timelines. Please specify your preferred shipping method when finalizing your order.

Standard Shipping Solutions

• Preferred Carriers: All domestic and international orders are primarily fulfilled via UPS.
• Customized Options: Upon request, we can also facilitate shipments through FedEx or DHL.
• Collect Shipping: We are happy to ship "Collect" using your own carrier account. In these instances, all shipping and handling charges from our side are waived.
• NICEPLC Value: We leverage our high shipment volumes to secure significant discounts, and we take pride in passing those cost savings directly to our customers.

Expedited & Urgent Delivery

When downtime is not an option, NICEPLC provides priority shipping to get your parts on-site immediately:

• UPS Next Day Air (NDA)
• FedEx Priority Overnight
• Same-Day Courier: For mission-critical needs, we offer local pickup or dedicated courier services for direct door-to-door delivery (available for items quoted for same-day dispatch).
• Tailored Logistics: If you have a specific carrier or a unique delivery requirement, please contact our logistics team to make arrangements.

Heavy & Oversized Shipments (LTL)

• LTL Freight: For shipments exceeding 100 lbs, we utilize trusted LTL (Less Than Truckload) freight carriers to ensure safe and secure transit.
• Freight Policy: Please note that we currently do not offer "Collect" shipping on customer accounts for LTL Freight services.

Returns & Exchanges Policy

At NICEPLC, we are committed to providing seamless support and ensuring total customer satisfaction. If you have any inquiries regarding your order, please reach out to our dedicated support team at sales@niceplc.com.

Returns & Defective Goods

• Defective Items (Within 30 Days): Items identified as defective within 30 days of the invoice date are eligible for a full refund.
• Defective Items (Post-30 Days): NICEPLC maintains the discretion to offer a repair, a refund, or a replacement with an equivalent unit.
• Customer Error / Misordered Items: If you mistakenly ordered the wrong part, you may return it within 30 days, provided it remains in its original condition. A 25% restocking fee will be applied to these returns.

Core Exchange Program

• Exchange Credit: We offer a trade-in credit for most non-functional units. This credit is applied as a direct discount toward your current purchase.
• The Process: Once your defective unit is received and verified at our facility, the exchange credit will be finalized, reducing the total cost of your new equipment.
• International Clients: Due to the complexities of global logistics and customs regulations, NICEPLC reserves the right to limit exchange offers for international transactions.

Order Cancellations

• Standard Orders (Under $5,000): These may be canceled at any time prior to shipment at no additional cost.
• High-Value Orders ($5,000 and above): For orders meeting or exceeding $5,000, cancellations made prior to shipment will incur a 25% restocking fee.